Refund & Cancellation Policy
14-Day 100% Satisfaction Guarantee
We want you to be completely delighted with your Kanzy Pro learning experience. If you are not satisfied for any reason within 14 days of your purchase, contact us for a full refund.
1. 14-Day Money-Back Guarantee
All new Kanzy Pro subscriptions (both Monthly and Annual plans) purchased via our website are eligible for a full refund within 14 calendar days of the initial purchase date. No complex forms or questions asked.
Free Trials: For plans that include a free trial (such as the 7-Day Free Trial on our Annual Plan), your 14-day money-back guarantee window begins on the date of your first charge after the trial concludes. If you cancel during the 7-day free trial, you will not be charged.
To request a refund within the 14-day window, simply send an email to [email protected] with the email address you used at checkout and your order number. Refunds are processed back to your original payment method within 2 to 5 business days.
2. Subscription Cancellation
You may cancel your Kanzy Pro subscription at any time without penalty:
- Immediate Self-Service: You can manage or cancel your subscription directly through the Lemon Squeezy Customer Portal using the email address you used at checkout.
- In-App / Email Cancellation: You can also cancel your plan from the Pro membership tab inside the Kanzy mobile app or by emailing [email protected].
- Continued Access: When you cancel, your subscription will not renew at the end of the billing cycle. You retain full, uninterrupted access to all Kanzy Pro features until the conclusion of your current paid billing period.
3. Renewal Charges
Subscriptions automatically renew at the end of each billing cycle (monthly at $4.99/month or annually at $39.99/year) to prevent interruption of your learning streak and cloud progress. We send email renewal reminders ahead of annual renewals. If you forgot to cancel before an automatic renewal, please contact [email protected] within 7 days of the renewal charge, and we will gladly refund the renewal.
4. Merchant of Record
Web payments for Kanzy Pro are securely processed by Lemon Squeezy, which acts as the Merchant of Record. Lemon Squeezy handles global tax compliance, VAT, invoicing, and secure payment processing. You may also look up and manage your orders anytime at https://app.lemonsqueezy.com/my-orders.
5. Contact Us
If you have any questions about your billing, cancellation, or refund status, our support team is ready to help:
Email: [email protected]
Typical Response Time: Within 24 business hours.